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At jilli9, your account data belongs to you — we collect only what is needed to run your wallet, process transactions through bKash, Nagad, and Bank Transfer, and keep your account secure. This policy explains what we collect, how we use it, and what choices you have, with access subject to your local law and eligible regions.
This policy applies to information collected when you open an account, log in, or carry out any transaction on jilli9. When you deposit or withdraw using bKash, Nagad, or Bank Transfer, we record the transaction reference, amount, and method against your account — not your full wallet credentials. We collect your registration details (name, email, mobile number), device identifiers, and session data to authenticate your account and detect unusual activity. We do not sell your personal data to third parties for marketing. Data shared with payment processors like bKash and Nagad is limited to what those rails require to complete a transfer. Cookies and local storage are used to keep your session active and remember your language preference; you can clear these through your browser settings at any time. Retention periods follow applicable data-protection requirements in the regions where we operate. If you close your account, we retain transaction records for the period required by applicable law, after which they are deleted or anonymised. Your use of this site and its services is subject to your local law and the eligible regions in which jilli9 operates.
Understanding the boundary of this policy helps you know exactly what we are responsible for and what falls under a third party's own terms.
Covers all data collected when you register, log in, update your profile, or change your password on jilli9. We control this data and you can request a review or correction at any time through your account settings.
Covers deposit and withdrawal records processed through bKash, Nagad, and Bank Transfer as they appear in your jilli9 wallet history. The payment processor's own privacy terms govern data held on their side of the transfer.
Covers browsing behaviour on jilli9, including pages visited and session duration, used only to improve site performance and your account experience. This data is not linked to your identity for advertising purposes.
Does not cover external sites, payment apps, or services you reach by leaving jilli9. Once you open bKash or Nagad on your device, their own privacy policies apply. We have no control over data collected outside our domain.
You have real, actionable choices over the data we hold. Log in to your account and open the Profile section to review the personal details we have on record — name, email address, and registered mobile number. If any detail is incorrect, you can submit a correction request directly from that screen. Your transaction history, including every bKash, Nagad, and Bank Transfer record, is visible in the Wallet tab; you can download a statement for any date range shown there. If you want to raise a question about how your data is used, or request that we delete data we are no longer required to retain, the support routes listed on this page are the right place to start. We aim to respond to data queries within a reasonable period, though response times depend on the nature of the request and applicable regional requirements. Eligibility to exercise certain rights may depend on your local law.
Open the Profile and Wallet tabs after logging in to see the personal details and transaction history we hold against your account.
Submit a correction request from the Profile screen if your name, email, or mobile number is recorded incorrectly. Changes take effect after verification.
Use the live chat or email support route to ask how a specific piece of data is used, or to request deletion of data we are no longer required to keep.
If you need help navigating your data rights or cannot find a record you expect to see, contact our support team with your account ID and the specific query.
If you have a question about your data, a correction to request, or a concern about how your information is handled, these are the routes available on jilli9.
Open the chat widget on jilli9 while logged in to reach our support team directly. Use this route for account-specific data queries where your wallet or transaction records are involved.
Send your data query to the support email address listed in the Contact section of jilli9. Include your registered mobile number and a clear description of your request so we can locate your account.
The Help section on jilli9 covers common questions about account data, transaction records, and cookie settings. Check there first for answers that do not require us to access your account directly.
We apply consistent data-handling practices across every part of your account, from the moment you register to the point your transaction history is archived.
Account and transaction data is stored on secured infrastructure. Access is restricted to authorised personnel only, and we do not store full bKash or Nagad wallet credentials on our servers — only the transaction references your wallet app generates.
We use session cookies to keep you logged in and functional cookies to remember your language setting. No advertising cookies are placed without your consent. You can manage or clear cookies through your browser settings at any time.
We keep your account data for as long as your account is active and for the period required by applicable law after closure. Data no longer required is deleted or anonymised on a scheduled basis. You can request early deletion of non-mandatory data via support.
When this policy changes in a material way, we post a notice on jilli9 and update the effective date at the top of this page. Continuing to use your account after a posted update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how jilli9 handles your account data and what you can do about it.
We collect your name, email address, and mobile number at registration. Once you transact, we also record payment method references — such as a bKash or Nagad transaction ID — and device identifiers used to authenticate your session. We do not collect payment credentials.
Yes. Log in and open the Profile tab to see your personal details, and the Wallet tab to see your full transaction history including bKash, Nagad, and Bank Transfer records. If you need a broader data summary, contact support with your account ID.
Open the Profile section after logging in and use the correction request option there. If the field you need to change is not editable directly, contact support via live chat or email with the correct detail and your account ID for verification.
We share only what is necessary with payment processors like bKash and Nagad to complete your transactions. We do not sell your data to advertisers. Third-party processors handle their share of your data under their own privacy policies, which we do not control.
We retain transaction records for the period required by applicable law in the regions where we operate. Personal details not required for legal or compliance purposes are deleted or anonymised after account closure. Contact support to ask about specific data categories.
Use the live chat on jilli9 for account-specific queries, or email support using the address in the Contact section. Include your registered mobile number and a clear description of your concern so the team can locate your account and respond appropriately.